Refund & Cancellation Policy

At Lalalanga, we provide fair and transparent terms regarding refunds and subscription cancellations. This policy applies to all users of the Lalalanga platform.

By subscribing, you agree to the terms outlined in this policy. Refunds and cancellations are provided under the specific conditions described below.

Users can manage and cancel their subscriptions directly from the “Plan Preferences” section in their account Settings.

• Cancellation through Plan Preferences immediately stops automatic renewal.
• Cancelling a subscription does not automatically grant a refund; refunds are processed separately according to the conditions below.

Refunds are only available for first-time subscription payments. Subsequent renewals, including automatic renewals, are not eligible for refund, except under exceptional circumstances at our discretion.

Refunds are not provided for:

• Trial or free plans
• Promotional or discounted subscriptions
• Accounts violating the Terms of Service

Refund requests must be submitted within 7 days of the initial purchase date. Requests received after this period will not be considered.

• Excessive usage beyond defined limits may make a subscription ineligible for refund.
• Refunds are void if the account was suspended or terminated due to abuse, violation of Terms, or misuse of the Service.

Refund requests are handled manually via email:

• Submit your request to [email protected]
• Our team reviews eligibility, usage, and compliance with the Terms
• Approved refunds are processed to the original payment method

Closed or deactivated accounts may still request refunds if all conditions are met within the 7-day period.

Refunds for automatically renewed subscriptions follow the same rules: first-time payment only, within 7 days, and usage thresholds not exceeded.

Payments outside these conditions are non-refundable.

Our support team will respond to refund requests within 5 business days via email regarding approval or denial.

We may update this Refund & Cancellation Policy periodically. Material changes will be communicated via email.

Continued use of the Service after changes constitutes acceptance of the updated policy.

For refund or cancellation inquiries, please contact:

Email: [email protected]